Shipping & Delivery Policy
At NEIX ,we are dedicated to ensuring your fragrances arrive safely and swiftly. We take pride in our efficient handling process to deliver your signature scents in pristine condition.1. Delivery Timeline
Processing : All orders are prepared and dispatched within 24 hours of confirmation.
Standard Shipping : Delivery typically takes 3 to 7 business days via India Post, depending on your location.
Standard Shipping : Delivery typically takes 3 to 7 business days via India Post, depending on your location.
Sale Periods : During high-volume promotional events, please allow up to 10 working days for delivery.
Delays : While we strive for punctuality, unforeseen factors like weather or holidays may cause delays. We will keep you informed via email or SMS should this occur.
2. Shipping Fees
Prepaid Orders : Enjoy Free Shipping on all prepaid purchases nationwide.
Cash on Delivery (COD) : A non-refundable convenience fee of 55/- applies to all COD orders . and will be added to your total at checkout. To enjoy Free Shipping and avoid extra charges, we recommend choosing a prepaid payment method.
3. Real-Time Tracking
As soon as your package is on its way, we will send a tracking link to your email so you can monitor its journey to your doorstep.
4. Service Areas
We ship across India. In the rare event that your pincode is non-serviceable by our partners, our team will reach out to arrange an alternative delivery solution.
5. Damaged or Missing Shipments
Damaged Items : To be eligible for a replacement, a clear, unedited unboxing video must be provided as proof of damage upon arrival.
Missing Packages : If your tracking shows "Delivered" but you haven't received it, please contact us within 24 hours for immediate assistance.
6. Address Accuracy
Please double-check your shipping details. We cannot be held responsible for items delivered to an incorrectly provided address.If a parcel is returned to us due to an incorrect address or customer unavailability, re-delivery charges will apply.
Delays : While we strive for punctuality, unforeseen factors like weather or holidays may cause delays. We will keep you informed via email or SMS should this occur.
2. Shipping Fees
Prepaid Orders : Enjoy Free Shipping on all prepaid purchases nationwide.
Cash on Delivery (COD) : A non-refundable convenience fee of 55/- applies to all COD orders . and will be added to your total at checkout. To enjoy Free Shipping and avoid extra charges, we recommend choosing a prepaid payment method.
3. Real-Time Tracking
As soon as your package is on its way, we will send a tracking link to your email so you can monitor its journey to your doorstep.
4. Service Areas
We ship across India. In the rare event that your pincode is non-serviceable by our partners, our team will reach out to arrange an alternative delivery solution.
5. Damaged or Missing Shipments
Damaged Items : To be eligible for a replacement, a clear, unedited unboxing video must be provided as proof of damage upon arrival.
Missing Packages : If your tracking shows "Delivered" but you haven't received it, please contact us within 24 hours for immediate assistance.
6. Address Accuracy
Please double-check your shipping details. We cannot be held responsible for items delivered to an incorrectly provided address.If a parcel is returned to us due to an incorrect address or customer unavailability, re-delivery charges will apply.
7. Get in Touch
Our support team is here to help with any shipping concerns:
- Entity : Neix
- Contact Address : Neix creations Private Limited 2nd floor, kolappillil edifice building, ponnurunni,Thammanam P.O ernakulam , kerala 682019
- Email : info@neixcreations.com
- Phone : +91 62384 03133
- Response Time : We will respond to your requests within 30 days (or as mandated by current DPDP rules)
