Privacy Policy

Last Updated: December 18, 2025

Welcome to Neix. Your privacy is a fundamental right. This policy explains how we handle your personal data (information that can identify you) when you use our website, purchase our fragrances, or engage with our brand.

1. The Data We Collect (Itemized List)

In compliance with the DPDP Rules 2025, we only collect data that is necessary for providing our services.

• Identity Data : Name, date of birth (to ensure you are not a minor), and social media handles (if you tag us).
• Contact Data : Shipping address, billing address, email address, and phone number.
• Transaction Data : Details about payments to and from you and other details of products you have purchased.
• Technical & Usage Data : IP address, login data, browser type, and how you use our website (via cookies).
• Verification Data : If you report a damaged order, we process the unboxing video you provide.

2. Purpose of Processing

We use your data strictly for the following "Specified Purposes":

• Order Fulfillment : To process payments and ship your fragrances to your location.
• Communication : To send order updates, tracking links, and respond to support queries.
• Security : To detect and prevent fraud or unauthorized access to your account.
• Marketing (Optional) : To send newsletters or offers, only if you have given us explicit, affirmative consent.

3. Consent and Your Rights

Under the DPDP Act 2023, you have the following rights as a "Data Principal":

• Right to Withdraw : You can withdraw your consent for us to process your data at any time via your account settings or by emailing us.
• Right to Correction/Erasure : You may request that we update inaccurate data or delete your data entirely if it is no longer needed for the purpose it was collected.
• Right to Nominate : You may nominate another person to exercise these rights on your behalf in the event of your death or incapacity.
• Right to Grievance : If you are unhappy with how we handle your data, you have the right to file a complaint with our Grievance Officer (details below) or the Data Protection Board of India.

4. Data Retention & Erasure

• Retention Period : We keep your data only as long as your account is active or as required by Indian tax and local laws (typically 7 years for transaction records).
• Auto-Erasure : If your account remains inactive for more than 3 years, we will issue a 48-hour notice before automatically erasing your personal data, unless you choose to stay active.

5. Data Security Measures

We protect your data using industry-standard technical and organizational safeguards:

• Encryption : All data transmitted (especially payment info) is protected using SSL (Secure Socket Layer) encryption.
• Masking & Access Control : We limit access to your data only to employees or partners (like India Post) who strictly need it to fulfill your order.
• Log Retention : We maintain security logs for at least one year to detect and investigate any unauthorized access attempts.
  

6. Third-Party Sharing

We do not sell your data. We only share it with:

• Logistics Partners : shiprocket
• Payment Gateways : To securely process your UPI/Card/Net Banking payments.
• Cloud Hosting : Secure servers where our website and database are stored.

7. Children’s Privacy

Neix does not knowingly collect data from individuals under the age of 18. If we discover we have collected data from a minor without verifiable parental consent, we will delete it immediately.

8. Contact

For any questions, data access requests, or to withdraw consent, please contact our designated officer:    

• Entity : Neix
• Contact Address : Neix creations Private Limited 2nd floor, kolappillil edifice building, ponnurunni,Thammanam P.O ernakulam , kerala 682019
• Email : info@neixcreations.com
• Phone : +91 62384 03133
• Response Time : We will respond to your requests within 30 days (or as mandated by current DPDP rules)